Accessibility

This accessibility statement applies to the following websites and their associated subdomains:

• https://essexfrontline.org.uk/
• https://hertsfrontline.org.uk/
• https://northumberlandfrontline.org.uk/

These websites are run by Frontline Referrals Limited, a non-profit company owned and controlled by Uttlesford Citizens Advice.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels, and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voiceover)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. This includes how to:

• make your mouse easier to use
• use your keyboard instead of a mouse
• talk to your device
• make your device talk to you
• make text larger
• change your colours
• magnify the screen 

How accessible this website is

We aim for our websites to conform to WCAG 2.2 AA wherever reasonably possible.

WCAG is widely recognised as the foundation for accessibility requirements under frameworks such as the Equality Act 2010 (UK), ADA (US), AODA (Canada), EN 301 549 (EU), RGAA (France), and similar regulations worldwide.

WCAG 2.2 was published in October 2023. It builds on WCAG 2.1 by retaining all existing success criteria and introducing nine additional criteria. Several of these new criteria are at Level A and Level AA, which are increasingly being adopted as best practice and reflected in emerging regulatory expectations.

The new Level A and AA success criteria introduced in WCAG 2.2 include:

• 2.4.11 Focus Not Obscured (Minimum) (AA)
• 2.5.7 Dragging Movements (AA)
• 2.5.8 Target Size (Minimum) (AA)
• 3.2.6 Consistent Help (A)
• 3.3.7 Redundant Entry (A)
• 3.3.8 Accessible Authentication (AA)

Use of accessibility tools

We have introduced the UserWay accessibility widget across our websites to support accessibility improvements and to help users customise their browsing experience.

UserWay’s automated tools assist in identifying certain accessibility issues and applying automated adjustments where possible. Automated tools cannot identify or resolve all accessibility barriers, and we do not rely on automation alone to meet accessibility requirements.

We are concurrently reviewing and improving our website code and content manually to address accessibility issues at source wherever possible.

For additional information about this, please visit www.userway.org

We are, in addition, working through the code of the website to ensure that wherever possible we continue to improve accessibility without the use of a widget. 

Compliance status

Based on a combination of automated testing and manual review, we believe our websites are partially compliant with WCAG 2.2 AA.

While automated testing tools indicate a high level of technical compliance, we recognise that some aspects of accessibility can only be fully assessed through ongoing manual testing and user feedback.

What we're doing to improve accessibility

Accessibility is an ongoing process. We:

• Regularly monitor our websites using a combination of automated tools and manual testing
• Maintain and follow an internal content and style guide designed to support accessible, plain-English content
• Continue to review and improve website code to reduce reliance on third-party widgets
• Consider accessibility at the point of content creation wherever possible

Feedback and contact information

If you have problems accessing any service related information from our websites – please visit the ABOUT section of our sites. This will contain details of a local organisation that will be able to help you.  

If you experience difficulty accessing information or services on our websites, please contact us and we will work with you to find a solution.

If you need information in a different format, we will consider your request and aim to respond within ten working days.

• Telephone: 01799 618855
• Email: info@frontlinereferrals.org.uk

Reporting accessibility problems with this website

We are always looking to improve the accessibility of our websites.

If you find any problems that are not listed on this page, or think we are not meeting accessibility requirements, please contact us at info@frontlinereferrals.org.uk

Enforcement procedure

If you are not satisfied with our response to your accessibility concern, you may contact the Equality Advisory and Support Service (EASS), which provides advice and support on equality and human rights issues.

Benchmarking to WCAG Version 2.2 AA Standard

In January 2026, Userway reported the Frontline website as partially compliant, with exceptionally high compliance status with WCAG 2.2 AA. 

Preparation of this accessibility statement

This statement was published on 26 January 2026.

It has been prepared using a combination of:

• Automated testing report (including UserWay assessments)
• Manual accessibility checks
• Comparisons with the WAVE Accessibility Evaluation Tool

We review this statement regularly to ensure it remains accurate and up to date.

This statement was last updated January 2026.